Ken Towery's Tire & AutoCare

04/11/24 by Jamie Lawless

I had a flat tire at 2 am. I slept in the car until the store opened. The gentleman on duty greeted me and informed me that he had no help scheduled until 8 am. He then said that it would probably be later because that employee was usually late. He got his morning managers call around 7:30-7:45. Goals go team go etc. As a former service manager I felt sorry for him. Some things never change. Sell your alignments, road hazard etc. Call all your customers. Oh and by the way you don?t have to waste your time sending in your store numbers anymore but you will be held accountable for all this stuff. First, morning reports to your district manager. I agree what a waste of time. Sending him numbers he can already see just so he knows you are looking at them. Good choice scraping that waste of your managers time. Second, I love how goals are set and people are basically threatened with accountability. Retail will never change. How in the hell is this poor guy supposed to do anything when his first employee doesn?t hit the door until 9:30? Here?s a goal. Have the district manager in that.store busting tires at 8:00 am instead of calling and setting goals. How about staffing the store as goal number 1. When I ran tire stores if I was short handed I was in the shop. I waited over 2 hours for 1 tire that I could have mounted and balanced in 15 minutes. Perhaps the corporate people setting the goals should come down into the trenches and see what is really happening in their stores.....Read More

03/28/24 by Asha Nalley

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