Ken Towery's Tire & AutoCare

12/07/23 by DAVID

I?ve been a customer for over a decade. Never had a bad experience until this one. Had a nail in a tire (slow leak). Was told 2.5 hours to fix. Left vehicle. Called store 4.5 hours later. Was told ready by end of day and they would call. No call. Kids stuff (favorite toy, booster seats were left in the vehicle). Called next day. Team didn?t know why the vehicle was there. I explained to them and they fixed within an hour or so. Only reason I didn?t give 1 star. Communication between shifts and customer needs improvement.....Read More

11/30/23 by SEAN

I had scheduled an appointment in person 2 weeks before the appointment. The tires I ordered were never ordered. After dropping off the vehicle I was called saying they did not have the tires I wanted but had similar tires. I was then quoted and told it included alignment. When I picked my car up I noticed the tires were not balanced at all. I could not take it immediately back because the location was closed. I called and left a message to explain the issue, I never received a call back. I tried taking it to a different Ken towrey shop, I did not have faith in the first to correct their mistake, the next morning. The shop claimed they opened at 7:30 am. By 8:05 no one has opened the shop. I tried calling a third Ken towrey at that point and they did not answer the phone. So I finally took my car to Big O tires to have the tires balanced. After getting the car fixed I followed up with the original shop to express my frustrations. They then informed me the wheels were never aligned like they should have been since the tech they had working was not qualified for alignments. Something they never told me the previous day. Between the lack of communication, poor customer service, and terrible work done to my vehicle I will never use Ken towrey again.....Read More