Ken Towery's Tire & AutoCare, 7511 Shelbyville Road

07/29/26 by Robert Broaddus

Never use this shop for any repairs or oil changes! My wife took her car here for a routine oil change and they told her she needed her valve cover replaced. They wanted to charge $400 for a $75 part. We purchased our own and they reluctantly installed it. About a week later her check engine light started blinking. We took it to an independent shop for a second opinion and they informed us that whoever installed the valve cover ruined it by screwing in the bolts on the valve cover in way too tight. When we spoke with the someone at Ken Towery he was extremely rude and disrespectful and called the other shop crooks and refused to fix their mistake. We started calling corporate and submitted photos to at least get the labor refunded but have been waiting 3 months, with multiple assurances that they would call us and they have done nothing. But that?s not all. We went to the independent shop for an oil change recently and they informed us that the people who did our last oil change(Ken Towery) had ruined the oil pan because the bolts were screwed in too tight(the same issue with the valve cover). All we wanted was for them to own up to their mistakes but they have either refused or ignored us. A $600 repair has now cost us $2000 dollars. Don?t try to get your car repaired here because they will just do more damage and then blame you.....Read More

07/29/26 by Paige Fuller

I would give negative stars if possible. I was a repeat customer here but I will NEVER come back again. After getting an oil change here, I was told that my valve cover needed to be replaced. So when I returned, they replaced it and everything seemed fine for about a week until my check engine light was blinking (dangerous to drive). I had to get my car towed to another mechanic because I wanted a second opinion and long story short, Ken Towerys technicians obviously didn?t do the job correctly leaving me to have to pay another mechanic to fix the work. Additionally, I have to buy another oil pan because when Ken Towery changed my oil, the technicians screwed on the boil way too tight and striped everything. I am now $2000 in the hole ( would have been a $600 repair). I have contacted corporate to help me resolve the problems 8 times (yes seriously, 8 times) and have been told that I need to wait for the regional or district manger to call me ( they haven?t and it?s been 3 months now). I waited to do this review because I understand everyone makes mistakes and wanted to give Ken Towery a chance to make it right. I even called the store 2 times before calling corporate and the young man who I talked to working the desk was incredibly rude to me. So WARNING to all, don?t go to Ken Towery for anything!!....Read More